How do I make a purchase?

Browsing and buying online with RICARDA is simple. Choose your item, select the desired size and colour, and click 'Add to Bag'. Then simply follow the prompts on the screen. To make a purchase you will need to become a registered customer. To sign up as a RICARDA registered customer, please click here.

Do I need an account with RICARDA to place an order?
Yes, you will need to become registered customer with RICARDA to place an order online. Once you have completed the account sign up, you can shop online and stay up to date with all the latest RICARDA offers and promotions.

I've forgotten my account password, what should I do?
If you have forgotten your RICARDA account password please select the Forgot your Password link on the account sign in page.

Can I ship my order to multiple addresses?
RICARDA can only deliver to one address per order. Please place separate orders for each destination.

Can I change my order once it has been placed?
At RICARDA we strive to get your order to you as soon as possible. Because of this we are unable to change your order once it has been completed and the payment has been processed.

Which payment methods does RICARDA accept?
RICARDA accepts credit card payments from Visa, MasterCard, American Express and Afterpay. 

Do you offer Afterpay on purchases online?
Yes, we offer Afterpay on online transactions, however not in-store. To find out more click here.

Do you offer Lay Buy purchases online?
No, not at the moment.

Can I use my in-store loyalty voucher online?
No, however if you do have a loyalty voucher and wish to use it for an online purchase please email us with your voucher number at customerservice@ricarda.com.au and we will manually apply the voucher value to your online order.

How will I know if my order was successful?
Once you have completed the checkout process, we will send you an email confirming that we have received your order. When the payment has been successfully processed you will receive another email confirming that your order has been dispatched with a tracking number so you can follow its delivery progress.

How much is shipping within Australia?
We offer free registered parcel post shipping on all orders over $100 and charge $10 for any orders under $100. For more information about shipping to your address, please click here.

Do you ship internationally?
Yes, RICARDA currently ships internationally excluding Russia, Iran, Iraq, and the Gaza Strip. To find out more about international shipping please click here

How much does international shipping cost?
International shipping varies depending on your delivery location. Please click here to find out more.

Do you offer express shipping?
Yes, we offer express shipping on Australian orders for $15 using Australia Post. All international orders are shipped with our DHL express service. For more information about transit times and costs please see our shipping information

Is my personal information protected?
Please be assured that we will not share your personal information with a third party and will keep your details private and confidential. For more information, please read our privacy + cookie policy.

When will I receive my order?
All Australian orders placed before 12pm (WAST) on weekdays will be processed and shipped the same day. Orders placed after 12pm (WAST) on weekdays, on weekends, and on public holidays will be processed and shipped on the next business day. For shipping times and costs for your location please click here.

Does RICARDA have sales?
RICARDA holds sales and special promotions throughout the year. To be one of the first to know when these promotions start, sign up for our eNews in the form field on the footer of our website. 

I've changed my mind, can I receive a refund?
Please see your return policy.

An item I received is faulty, what do I do?
All items are thoroughly quality controlled by RICARDA before being dispatched to you. In the event that you receive an item that is faulty, please contact our customer service team, customerservice@ricarda.com.au team immediately. We will organise a replacement or a repair of the item. If the item cannot be repaired or the replacement is out of stock, you will be refunded the full cost of the item including shipping.

Can I return an item purchased online to a RICARDA store?
We do not except any online order exchanges or refunds at our Claremont Store, unless you have received authority to do so by our customer service team. If so, we must receive the item/s for return in our Claremont store within 5 days of when the returns request was made to us.

Do I need to sign for my order?
All deliveries will need to be signed for unless you have requested otherwise. Please be aware that if you have asked for your delivery to be left unattended, RICARDA will not assume responsibility for its security.

Which currency can I pay in?
While you can browse RICARDA online in different currencies, please be aware that you will be charged in Australian Dollars (AUD).

Do you offer Gift Vouchers?
RICARDA Gift Vouchers can be purchased and used online here. Simply select any amount in Australian Dollars (AUD). For more information and terms and conditions, please click here