FAQ's
Here are some of our most Frequently Asked Questions. If your question isn't answered here and you’d like to speak to someone in Customer Care please click here.
Experience an elevated shopping experience with gift vouchers to our RICARDA loyalty members.
RICARDA offers a welcome 10% off code on first purchases when signing up to our newsletter and joining RICARDA loyalty. To redeem the discount, apply the code at checkout. Valid on full price RICARDA product only. Discount is valid for 14 days from signing up.
We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. RICARDA is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Yes, we currently have 2 stores. Details below:
Claremont Flagship Boutique
Address: 37B Bayview Terrace, Claremont WA 6010
Phone Number: +61 892861114
Albany Boutique
Address: 222 York Street, Albany WA 6330
Phone Number: +61 8477449152
All prices are charged in AUD.
Yes, we offer 14 business day returns on all items. To read our full Returns Policy click here.
Please email us with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.
Please email us with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
No, you are unable to use both at the same time.
If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.
If the items in your order are in stock, your order will be dispatched same business day if placed before 12pm AWST or the next business day if placed after 12pm AWST.
During busy periods, promotional events and sales there may be delays on the dispatch of your order. For shipping times based on your location please visit our shipping page.
Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.
Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.
Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free. We offer Afterpay on all of our Australian orders.
Late fees, eligibility criteria, retailer terms and T&Cs apply. Australian Credit Licence 527911
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
RICARDA Gift Vouchers are valid for 3 years from the date of purchase. Digital Vouchers will receive an email notification with code to use at checkout, Physical Gift Voucher will have code provided on the Gift Voucher.
As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.