AUSTRALIAN DELIVERY

RICARDA offers free standard delivery on all orders over $300 and just $10 for all orders under $300. All orders are trackable via Australia Post.

Delivery	Cost
Orders over $300 – Standard Delivery 2–10 business days*	Free
Orders under $300 – Standard Delivery 2–10 business days*	$10
Express Delivery 1–3 business days*	$15
Click & Collect	Free

Orders are processed and dispatched within 24 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. Delivery timeframes above are in addition to processing times.

We will endeavour to have your items sent to you within our delivery timeframe. If there are any problems with your order, we will contact you as soon as possible. Once your order is dispatched, you will receive an email containing your tracking number. All orders are subject to availability.

* Please note there may be delays with Australia Post deliveries during peak times and to remote regions. Please allow additional time for your order to arrive.

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INTERNATIONAL SHIPPING

RICARDA offers free express shipping on orders over $750. All international orders are trackable and require a signature upon delivery.

Destination	Shipping
New Zealand 2–4 business days*	$20.00
Asia 3–5 business days*	$35.00
Oceania 3–5 business days*	$30.00
Europe 3–5 business days*	$50.00
United States 3–5 business days*	$25.00
South/Central America 5–8 business days*	$70.00
Africa 5–8 business days*	$80.00
Rest of World 5–8 business days*	$80.00

* Delivery times are a guide only and are based on estimates provided by our shipping partners. Times commence from the date your order is dispatched and exclude regional and remote areas, which may require additional delivery time.

Orders are processed and dispatched within 24 hours of the order being placed (except weekends and public holidays). Orders placed on a weekend or public holiday will be processed the next business day. We will endeavour to have your items sent within our delivery timeframe. If there are any problems with your order, we will contact you as soon as possible.

Once your order is dispatched, you will receive an email containing your tracking number. All orders are subject to availability. Your order will require a signature upon delivery. When internationally shipped orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond the original delivery estimates.

RICARDA takes no liability for duties and taxes applied by customs in the destination country. If you decide not to pay applicable import taxes or duties and/or reject the parcel, you will not be refunded for your order or any related shipping costs. Responsibility for customs duties, foreign taxes or other fees rests with the customer. Please contact your local customs office for further information regarding taxes and duties. We are also unable to mark international orders as a 'gift'.

Elevated Risk Countries / Civil Unrest

We currently do not ship to Afghanistan, Burkina Faso, Democratic Republic of the Congo, Dubai, Haiti, Iraq, Israel, Lebanon, Libya, Mali, Somalia, Mogadishu, Sudan, Syria, Ukraine, United Arab Emirates, Venezuela and Yemen.

Important Information

Please be aware RICARDA is unable to deliver to a PO Box address. Your delivery address must be a residential or commercial address where someone is available to sign for your parcel between 8am and 5pm, Monday to Friday.

Sale Shipping Times

During sale periods, delivery may be subject to delays due to a large influx of orders. Please allow an additional 24 hours for your order to be processed. We will advise you if there are any further delays.

Free Shipping

If your order qualifies for free shipping, Australian orders will be shipped free of charge using standard registered parcel post with Australia Post. International orders that qualify for free shipping will be sent via DHL express shipping.

Correct Information

Customers are responsible for ensuring the accuracy and completeness of their shipping address. RICARDA is not responsible for delivery issues arising from incorrect or incomplete information provided by the customer.

Risk of Loss

All products purchased from the Website, or by email or phone for delivery, are transported and delivered by Australia Post or DHL, which are not affiliated with or controlled by RICARDA. Title to merchandise purchased from RICARDA, as well as the risk of loss for such merchandise, passes to you when RICARDA delivers the merchandise to Australia Post or when it is collected by DHL.