Customer satisfaction is important to us. If you are unhappy with the merchandise you received for any reason, we will happily provide a credit note or refund under the following conditions:

Return Conditions:

1. Items must be returned to us within 14 days of receiving your order.
2. Merchandise must be in its original packaging all tags attached.
3. Merchandise must not be worn, damaged, altered or washed.
4. You must contact us before returning the item to receive an RA number.
5. At this stage we do not offer exchanges on any items. If you would like a different size or item, you will need to follow the returns process for a refund and repurchase the new item.
   
6. A store credit note valid for 6 months from the order date will apply if you have purchased an item on sale and wish to return the item, this does not apply to items marked as ‘final sale’.
7. Items marked as 'final sale' cannot be returned. If you receive a 'final sale' item that is damaged or faulty, please contact  customerservice@ricarda.com.au and our customer service team will assist you.
8. Discounts cannot be applied or refunded on orders made prior to promotion.
9. Please note, postage fees will be deducted from your refund or credit note amount, unless the item is deemed faulty.
10. For hygiene reasons, lingerie and earrings cannot be returned unless deemed faulty. 

Any full price items purchased between 10th of December and 24th of December can be refunded up to the 10th of January. Any returns received after that are only valid for a credit note.

This policy does not affect your statutory rights.

HOW TO MAKE A RETURN – AUSTRALIA

All orders that are eligible for a return within Australia are FREE of charge. Contact us to let us know what you would like to return within 14 days of receiving your order. Please advise the reason for your return and if you would like a credit note or refund. We will then provide you with a link to lodge your return online.

Click on the link provided and enter your return details. Your order number can be found on your order confirmation email.

Review and confirm your details to create your prepaid return label.

Print your return label and securely attach to the top face of the parcel, ensuring tape does not cover any part of the barcode. You may print your label at most post offices.

Post your parcel at any Australian Post Office and you will be issued with a lodgement receipt and tracking number.

Returns may take up to 10 business days to be processed. Once your refund/credit note has been processed less any shipping costs you will be notified by email. 

All online orders will need to be posted to our Claremont store (address outlined below). We do not except any in-store exchanges or refunds at our Claremont Store, unless you have received authority to do so by our customer service team. If so, we must receive the item/s for return in our Claremont store within 5 days of when the returns request was made.

HOW TO MAKE A RETURN - INTERNATIONAL

Contact us to let us know what you would like to return, why and if you would like a credit note or refund.

We will then provide you with an authorisation to return email.

Ensure the garment is in original condition and in its original packaging with tags attached.

Package up your item securely and send back within 7 days of receiving your order using a trackable service. Items are to be sent back to RICARDA at the cost of the customer. All online orders will need to be returned to the head office at this address:

Returns Address:
RICARDA
37B Bayview Terrace
Claremont 6010
Western Australia

PROCESSING A REFUND

Please allow up to 5 working days upon us receiving your parcel to complete the process of your return.

For international returns we recommend you send your item back using a traceable service so you know when we’ve received it. Your can always contact us to double check. RICARDA will not be held responsible for parcels without tracking that have not been received back.

RICARDA can only refund the amount back to the original payment information used while placing the order, minus any delivery charges. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.

International customs duties and sales taxes are non-refundable through RICARDA. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

FAULTY RETURNS

If you believe you have received a faulty item, please contact us within 7 days of receiving your order to request a refund, an exchange or store credit. We will then assess the situation and work out the best solution. Please note this process can take several weeks, as we may need to contact our supplier to investigate. This policy does not exclude or replace your rights under any applicable law.

Refunds will be processed once they have been inspected and accepted the return, using the original payment type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.

CREDIT NOTES

Credit notes are valid up to 12 months from the issue date, unless the credit note was processed on items that were on sale. Items that were on sale and issued a credit note will be valid for 6 months from the date of initial purchase.

SEASONAL SALES

If you would like to return a sale item which is eligible for a return and it passes our returns quality process, a credit note will be issued valid for 6 months from the date the order was returned to us, excluding any delivery charges. 

No refunds are issued on sale items unless an item is deemed faulty by the manufacturer.

No returns will be accepted on sale items that are marked as 'final sale' unless an item is deemed faulty by the manufacturer.

'FINAL SALE' ITEMS

All items that are FINAL SALE can not be returned or exchanged. Returns will only be accepted if the item is deemed faulty and if you have not been made aware of this or any imperfections by our customer service team prior to the item being shipped.

EUROPEAN UNION - RIGHT OF WITHDRAWAL

If you are a consumer residing in the European Union, you have a statutory right to withdraw from your online purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. To exercise your right of withdrawal, you must notify us of your decision within the 14-day withdrawal period by submitting our EU Withdrawal Form or by contacting our Customer Care team with a clear statement of your decision to withdraw. Once we have received your withdrawal request, we will acknowledge receipt and provide instructions for returning your order.

Returning Your Goods

If you exercise your right of withdrawal:
You must return the goods to us without undue delay and no later than 14 days from the date you notify us of your decision to withdraw. The deadline is met if you dispatch the goods before the 14-day return period expires. Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods. We recommend using a tracked shipping service, as you remain responsible for the goods until they are received by us.

Condition of Returned Goods

You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same manner as would be permitted in a physical retail store. If the goods have been handled beyond what is reasonably necessary, resulting in diminished value, we may reduce the amount of the refund to reflect that loss in value, where permitted by applicable law.

Items should be returned:
•    unworn and unused;
•    with all original tags attached;
•    in their original packaging where reasonably possible; and
•    together with any accessories supplied with the item.

Refunds

If you validly exercise your right of withdrawal, we will reimburse all payments received for the goods, excluding any return delivery charges. Refunds will be made using the same method of payment used for the original transaction unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the returned goods or you have supplied satisfactory evidence that the goods have been returned, whichever occurs first.

Exclusions

The statutory right of withdrawal does not apply where excluded by applicable law, including but not limited to:
•    goods made to your specifications or clearly personalised;
•    sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed after delivery;
•    any other goods or services that are exempt under applicable consumer protection legislation.