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Returns + Exchanges
Unless your purchase is Sale Merchandise, we offer the opportunity for you to obtain a refund or exchange if you are not satisfied with the size/fit of your purchase made via electronic means, (i.e., via the Website), provided that the merchandise is returned to us and received by us in its original condition within the time frames set out below. Proof of purchase is required. This offer does not include refund of delivery charges.
(For clarity, we do not extend this offer to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.)
Received by RICARDA within 10 calendar days from the date the merchandise is deemed to have been delivered to you.
A store credit may be offered by RICARDA in its sole discretion where an item has been returned for refund but reaches RICARDA slightly outside the stipulated timeframe.
Received by RICARDA within 10 calendar days from the date the merchandise is deemed to have been delivered to you
A store credit may be offered by RICARDA in its sole discretion where an item has been returned for refund but reaches RICARDA slightly outside the stipulated timeframe. A store credit will not be offered where any other condition of this Returns Policy is not met.
If you would like to return or exchange, your online purchase via either postal means or by taking your return or exchange into one of our physical store locations (Claremont, Subiaco or Albany) you must notify us by email at email@example.com within 24 hours of receiving your purchase and await confirmation from our team on how to process your return/exchange.
Once we have received the returned item and have ensured the merchandise is in new and unused condition with the designer garment tags attached in its original packaging, we will either dispatch a new item or arrange a refund. Approved exchanges will incur additional delivery fees, which must be paid by you in advance of dispatch of the new item.
Please note that time is of the essence. If the conditions stipulated by RICARDA are not met, including as to timeframes, RICARDA will have no obligation to refund, exchange or return the merchandise to you. You may arrange collection at your own expense.
Merchandise that is damaged, or soiled in transit to RICARDA will not qualify for refund or exchange under this Returns Policy.
RICARDA strongly recommends you return your item by registered mail such as Express Post or registered courier (such as Fedex, UPS, DHL or TNT), so your package can be tracked. RICARDA will not take responsibility for any undelivered merchandise.
399 Hay Street
To avoid incurring unnecessary expense, please remember that this offer of a return or exchange for unsatisfactory size/fit does not apply to Sale Merchandise.
RECEIVING A REFUND
International customs duties and sales taxes are non-refundable through RICARDA. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that all items purchased on sale can not be returned, unless the item is faulty.